LOUDER’S PRIVACY AND COOKIES STATEMENT |
INTRO |
• Welcome to Louder Entertainment’s Privacy and Cookies Statement! You might be viewing this through our website or mobile application (which we’ll collectively call our “Platform” for short). • We care about being transparent with you about what information we collect when you choose our events and how we use that information. It’s important to us that we give you as much choice and control over your information as we can. • Here, we explain the ways we collect and use your information when you browse or engage with our Platform, purchase tickets to the festivals and events that we organise (the “Events”), purchase or engage with other goods or services that we offer or otherwise interact with us. We also explain the different rights you have over your information. • In this Privacy and Cookies Statement, when we refer to “you” and “your” we mean you, the person using the Platform or attending an Event or otherwise interacting with us. |
AGE |
• Please refer to the Event’s Terms and Conditions to check the Event’s age policy. If the Events you are attending or are interested in allow people under the age of 18 to attend (with an accompanying adult) and you yourself are under 18, you must have the permission of your parent or legal guardian (“Your Adult”) to use our Platform and only Your Adult will be able to purchase tickets for the Event. You should also make sure that Your Adult reads this Privacy and Cookies Statement. • If you are a parent or legal guardian and believe your child has given us information in a way that is contrary to these guidelines, please contact us using our contact details below. |
ABOUT US |
• We are Louder Entertainment Limited a company incorporated in England and Wales. Our company number is 13220347 Our registered address is C/O in the Loop Accounts Ltd, 240B Kingsland Road, London E2 8AX. |
Data collected specifically via defected-bristol.com and any data collected via our ticketing partner Skiddie during the purchase of a ticket will be shared only with the following named parties: |
• ITH LTD a company incorporated in England and Wales. Their company number is 0464755. Their registered address is Ground Floor, 23 Curtain Road, London, England, EC2A 3LT. Within this, Defected and/or Glitterbox (ITH Limited) will be able to contact you regarding show announcements, event news, releases and other promotion. |
• Motion Events Ltd a company incorporated in England and Wales. Their company number is 05406394. Their registered address is Pennywell Projects 30-64 Pennywell Road, First Floor Front, Bristol, United Kingdom, BS5 0TL |
INFORMATION WE MAY COLLECT ABOUT YOU |
INFORMATION WE COLLECT FROM YOU DIRECTLY |
Newsletters • If you register for one of our newsletters or request any advance information about our Events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details. Purchases • If you make a purchase with us (whether for an Event ticket, Event package or any other goods and/or services) we’ll collect any information necessary to provide you with your purchase. For example: o we’ll typically ask for your name, age, email address, account password, date of birth, and payment details so we can process your Event ticket purchase, deliver your ticket and/or your cashless payment wristband to you. We may also request Your Adult’s details (if applicable) or other emergency contact information; o we’ll collect information about any particular requirements you may have in order to gain access to an Event: this may mean providing us with information about your physical health or similarly sensitive information; o if there are circumstances where we need to verify your age for entry to an Event or for fraud prevention and detection, we will ask for proof of identity and age (such as a driver’s licence or passport); and o we may (if applicable), collect additional information specifically relevant to the goods and/or services that you are purchasing. For example: if you buy a Park & Ride ticket we might ask for your vehicle registration number to manage vehicles at our Events, or if you choose a glamping experience we might need your credit card details for your damage deposit. Promotions and Surveys • Every now and again, we might invite you to participate in competitions, promotions or surveys. We’ll collect information so you can participate in these and deliver the prize if you win: this will include details such as your name, age and email address and any other information you provide in connection with your promotion entry and/or survey response. Health and welfare • If you ever need to visit one of the health and welfare tents or facilities at one of our Events, you might need to give certain health or medical information which may be considered sensitive information. Sometimes, these services will be managed by a third party at the Event and not us, in which case we won’t have control or visibility of the information you give and this Privacy and Cookies Statement won’t apply. |
INFORMATION WE COLLECT FROM YOU INDIRECTLY |
Communications |
HOW WE USE INFORMATION THAT WE COLLECT ABOUT YOU |
We may use your information for the following purposes: • to allow us to monitor access to, and attendance at, our Events for health, safety and security purposes. |
INFORMATION WE GET FROM THIRD PARTIES |
Ticket agents and service providers |
WHO WE MIGHT SHARE YOUR INFORMATION WITH: |
We might share your personal information with: • selected third parties that we work with, so we are able put on the Events you love and choose to attend. For example, when you register to attend an Event we host, we might need to share your information with third party sub-contractors or service providers that help us to put on our Events (such as venue or security staff); • other festivals and live music event organisers’ within the Event Horizon group / WAH Promotions Limited, Louder Entertainment limited if you have indicated that you want to receive communications about these; • any other third party that you have indicated you are happy for us to share your information with for marketing purposes; • advertisers and advertising networks so they can serve relevant adverts to you. This information will only be used in anonymised or aggregated form. For example, we might provide information that 500 men aged under 30 have clicked on a particular advertisement on any given day; • prospective sellers or buyers of any business or assets if, we need to disclose information about people who attend our Events or use our products or services; • any other third parties where it’s necessary to enforce our legal rights, or to protect the rights, property or safety of our employees or third parties, or where such disclosure is required by law. |
COOKIES |
We use cookies to ensure that you get the most out of our Platform. Cookies are small amounts of information in the form of text files which we store on the device you use to access the Platform. Cookies allow us to understand your use of the software and simplify your use of the Platform. For example: • A temporary cookie is used to keep track of your "session". Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page. • Mozilla Firefox®
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THIRD PARTY CONTENT, SITES AND CONTRIBUTORS |
• Our Platform may contain content and links to other sites that are operated by third parties that may also operate cookies. We don’t control these third-party sites or cookies and this Privacy and Cookies Statement does not apply to them. Please visit the terms and conditions and Privacy and Cookies Statement of the relevant third-party site to find out how that site collects and uses your information and to establish whether and for what purpose they use cookies. |
HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR |
• We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use. However, transmission of information over the internet can be insecure, which means we are unable to completely guarantee the security of information sent over the internet. |
WHERE WE STORE YOUR INFORMATION |
• We might transfer your information to a country which is outside the European Economic Area (EEA). If we do, we'll ensure that your information is protected in accordance with our obligations under applicable data protection laws including, if appropriate, putting in place any necessary contractual arrangements with any recipients of your information outside the EEA. |
YOUR RIGHTS AND CHOICES OVER THE INFORMATION WE HOLD ABOUT YOU |
You have certain rights in respect of the information that we hold about you, which we value. These rights include: • the right to ask us not to use your personal data for marketing purposes (remember, you can unsubscribe from any marketing by clicking on the “unsubscribe” in any marketing communication you receive or contact us using the details below); • the right to request access to the information that we hold about you; and • if you believe the information that we hold about you is wrong, you can ask us to correct it. You may exercise your rights above by contacting us using the details below. |
HOW TO CONTACT US |
If you have any questions or would like to contact us about this Privacy and Cookies Statement, please do so at the following Address: Louder Entertainment Ltd C/O in the Loop Accounts Ltd, 240B Kingsland Road, London E2 8AX Email: info@louderuk.com |
CHANGES TO THIS PRIVACY AND COOKIES STATEMENT |
We may make changes to this Privacy and Cookies Statement from time to time. We will post any changes to our Platform, or notify you of any material changes by e-mail. Any changes will come into effect the next time you engage with us after the changes have been notified. |
Last Modified: 1st June 2024 |